Delete account and data
This page applies to the app Beziehungskonto by Jens Oeste. It explains how to delete your account and its data, which data is removed, and which data we delete on request.
Delete your account in the app
The quickest route is the app itself:
- Open Beziehungskonto and sign in.
- Go to Settings.
- Scroll to the Account section and tap Delete account.
- Type DELETE into the confirmation field and confirm.
Deletion happens immediately and cannot be undone.
Request deletion by email
If you no longer have access to the app or to your account, write to support@derjens.com with the subject “Account deletion”. Please use the email address you registered with so we can identify your account. We handle requests within 30 days.
Data that is deleted
- Your user account and sign-in credentials
- Your profile, meaning display name and profile picture
- Your partnership with every deposit and withdrawal recorded in it
- Partner invitations you created
Important: a Beziehungskonto always belongs to two people. Deleting your account also removes the shared partnership and every moment recorded in it — for your partner as well. Please agree on this beforehand.
Data we delete on request
Some content is currently not removed automatically when you delete your account in the app: uploaded photos, private self-checks and conflict reflections, wishes, goals, check-ins, Love Maps, agreements and boundaries, and posts in the feedback board. Write to support@derjens.com and we will remove that data as well, within 30 days.
What we cannot delete
- Payment and subscription data. Purchases are handled by Apple and Google. That data sits with them, not with us. For invoices, please contact the relevant store.
- Server log files of this website. They contain no account data and are deleted automatically after the period stated in our privacy policy.
- Data we are legally required to retain. Where a statutory retention period applies, we delete the affected data once that period has expired.
Cancel your subscription separately
Deleting your account does not cancel an active Premium subscription. You manage subscriptions where you bought them — in the subscription settings of the App Store or Google Play. Please cancel before deleting your account.
Questions?
For questions about deletion or your data, reach us at support@derjens.com. You will find more detail in our privacy policy.